Managing the Growing Burden of Higher Medical Deductibles
For each new plan year for the past decade, health plans have imposed higher medical deductibles upon Americans to use their health...


Pre-Authorization of Services: A Proliferating Roadblock to Patient Care and Payment
Long gone are the days when a patient with a health plan meant predictable, reasonable payments for the medical provider. Reimbursements...


Ten Step Process for Managing Patient Complaints
Training Staff to navigate the often uncertain terrain of financial communications is a challenge in itself. How do you prepare and...